Shipping policy

We ship worldwide. Each bracelet is made to order, especially for you, so it usually takes 1-2 working days to complete your order (depending on how many orders we have received that day). This time is added to the estimated delivery time.

When your order is ready, we will ship it with your chosen shipping option and we will provide you with the tracking number. Here are the current shipping options:

CROATIA

• DPD courier - 6 euros, plus 2 euros is payment method chosen is Cash On Delivery (COD payment valid only for orders over 10 Euros)
• LOCAL PICK UP - customers in the Split area (code 21000) can collect their order from our Trogirska 8 shop in Old Town Split

EUROPE

• Registered shipping with Croatian Post - 8 euros
• Express (3-5 days) - 20 euros

UK, US 

• Registered shipping with Croatian Post - 10 euros
• DHL fast shipping - 40 euros for UK, 50 euros for US

OTHER COUNTRIES

• DHL fast shipping - 60 euros

If your country is not on our shipping list, we can give you a shipping quote if you contact us on email with your exact address.

We are not responsible for any custom taxes that might be applied by the custom authorities, for countries outside the European Union.

How long after my order is shipped until it gets delivered to me?

For orders placed inside Croatia, we offer fast DPD shipping, so delivery times are usually 24 to 48 hours (can be 72 hours for remote destinations and islands).

For orders placed outside Croatia, delivery times using regular postal services (Croatian Post) can vary, depending on destination. For Europe is is usually 7 to 14 days. For USA and UK it can be anything from 2-4 weeks (but it can be more during busy times of year).

For international orders, please note that the Croatian Post does not update the status page in transit (from the moment your order left Croatia, until it reaches the destination postal office), so please be patient. Also, Croatian Post does not specifically says order was shipped out of Zagreb, it says "order was put in bag" or "order is prepared for shipping" - but that means order left Croatia and is now in transit. 

We strongly suggest you use a fast shipping option if you want your order to arrive within days.

What happens if my order gets lost?

In the unfortunate event that your order is lost, do not worry, we will reimburse you in full or we will resend your order (your choice). However, be patient, please, as mentioned above, delivery times can be long if you are using Registered Post options.

To establish that an order was lost, we are opening an inquiry with the Croatian Post. Once they confirm to us the order is lost, we will proceed with reimbursing or reshipping your order, per your choice.